Terms of Service

Last updated: 15 September 2026

These Terms of Service ("Terms") govern your use of the services provided by PT Triva Digital Solution, operating under the brand Trivacloud ("Trivacloud", "we", "us"). By creating an account, placing an order or using any of our services, you agree to these Terms, our Acceptable Use Policy, our Privacy Policy and our Refund Policy.

1. Services

Trivacloud provides virtual private servers (KVM and NAT VPS), bot hosting and related services ("Services"). Our infrastructure is hosted in Beauharnois, Canada. Plan specifications, prices and features are shown on our website at the time of order.

2. Eligibility and your account

  • You must be at least 18 years old, or have permission from a parent or legal guardian, to use the Services.
  • You must provide accurate, complete and current information, including a valid email address, and keep it up to date.
  • You are responsible for all activity under your account and on your servers, and for keeping your login details, passwords and SSH keys secure.
  • We may require identity or payment verification before activating or continuing a Service. We may refuse or cancel any order at our discretion, for example when fraud is suspected.

3. Orders, billing and renewal

  • All Services are prepaid. Prices are shown in USD; prices in Indonesian Rupiah (IDR) are calculated from the exchange rate at the time of order.
  • Services renew automatically for the same billing cycle. A renewal invoice is issued 7 days before the due date, with a reminder 3 days before.
  • The price of an active Service stays the same on renewal unless we notify you of a change at least 30 days in advance.
  • Unpaid new orders are cancelled automatically after 3 days.
  • You are responsible for any taxes, bank charges, currency conversion or payment gateway fees charged by your payment provider.
  • One account per person or organisation. Creating additional accounts (including with email aliases) to reuse a coupon, promotion or affiliate reward is not allowed.
  • Coupons are valid only for the plans, billing cycle, period and number of uses stated, cannot be combined, and apply to the first invoice only unless stated otherwise.
  • Affiliate program: rewards are added as account credit, can only be used to pay for Trivacloud services and cannot be withdrawn as cash. Referring yourself or your own accounts, or promoting with spam or misleading claims, is not allowed; rewards obtained this way are removed and the affiliate account may be closed.

4. Late payment, suspension and termination

  • If a renewal invoice is unpaid 2 days after the due date, the Service is suspended (the server is stopped).
  • If the invoice remains unpaid 9 days after the due date (7 days after suspension), the Service is terminated and all data is permanently deleted. Deleted data cannot be recovered.
  • We may suspend or terminate a Service immediately, without refund, if you breach these Terms or the Acceptable Use Policy, if your use endangers our network or other customers, or if required by law.
  • You may cancel a Service at any time from the client area, either immediately or at the end of the billing period.

5. Your responsibilities

  • On VPS services you have full administrative (root) access to your server and are solely responsible for its software, configuration, security updates and content.
  • On bot hosting services you manage your application through our control panel and SFTP, and you are solely responsible for your code, its dependencies, the tokens and credentials it uses, and its compliance with the terms of the platforms it connects to (for example Discord, Telegram or WhatsApp).
  • You are responsible for your own backups. We keep infrastructure backups for disaster recovery on a best-effort basis; they are not a backup service for your data and restoring individual customer data is not guaranteed.
  • You must comply with all applicable laws, including the laws of the Republic of Indonesia and the laws of Canada where our servers are located.

6. Network and resources

  • Outgoing traffic on port 25 (SMTP) is blocked by default to protect IP reputation. Use authenticated SMTP (ports 587/465) or an email API. Exceptions may be granted for dedicated IPv4 services on request.
  • NAT VPS services share a public IPv4 address and receive a limited range of forwarded ports.
  • Bot hosting services run in an isolated container with the CPU, memory and disk limits of your plan. An application that exceeds its memory limit may be stopped or restarted automatically. Only the ports assigned to your service may be used.
  • Resources such as CPU and network capacity are shared fairly. Sustained usage that degrades service for other customers may be limited.
  • IP addresses remain our property and are assigned to you only for the duration of the Service.

7. Availability and support

  • We use commercially reasonable efforts to keep the Services available, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance will be announced when possible.
  • Support is provided through the ticket system in the client area in English and Indonesian.

8. Limitation of liability

  • The Services are provided "as is" and "as available".
  • To the maximum extent permitted by law, Trivacloud is not liable for any indirect, incidental or consequential damages, loss of data, loss of profits or business interruption.
  • Our total liability for any claim related to a Service is limited to the amount you paid for that Service in the 3 months before the event giving rise to the claim.

9. Indemnity

You agree to indemnify and hold Trivacloud harmless from any claims, damages or costs (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms or applicable law.

10. Changes to these Terms

We may update these Terms from time to time. The updated version is published on this page with a new "Last updated" date. Material changes will be notified by email or in the client area. Continued use of the Services after a change means you accept the updated Terms.

11. Governing law

These Terms are governed by the laws of the Republic of Indonesia. Any dispute will first be resolved amicably; if that fails, it will be settled in the competent courts of Indonesia.

12. Contact

PT Triva Digital Solution (Trivacloud) Support: support@trivacloud.com · Abuse reports: abuse@trivacloud.com