Refund Policy · Trivacloud

We want you to be happy with Trivacloud. This Refund Policy explains when a refund is possible. It is part of our Terms of Service.

1. 72-hour satisfaction guarantee

New customers can request a full refund within 72 hours of the first activation of a service (KVM VPS, NAT VPS or bot hosting), if:

it is the first order for that service type on the account (one refund per customer);
the request is made through a support ticket within 72 hours of activation;
the Service has not been suspended or terminated for a breach of our Acceptable Use Policy.

2. Not refundable

Renewal payments.
Services used for less than a full billing period after the 72-hour window, including early cancellation of monthly or yearly plans.
Setup fees, additional IP addresses and custom work, where applicable.
Services suspended or terminated because of abuse, fraud or a violation of our Terms or Acceptable Use Policy.
Fees charged by payment providers, banks or currency conversion, where these are not returned to us.

3. How refunds are paid

Approved refunds are returned to the original payment method (Midtrans or PayPal) whenever possible, or as account credit if you prefer.
Refunds are usually processed within 7 business days after approval. The time until the money appears in your account depends on your bank or payment provider.
Refunded Services are terminated and their data deleted.

4. Cancellation

You can cancel a Service at any time from the client area. Cancellation stops future renewals; it does not refund the current billing period unless the Service qualifies under section 1.

5. Chargebacks and disputes

Please contact us before opening a dispute or chargeback — most issues can be solved quickly. Accounts with a chargeback may be suspended while the case is reviewed.

6. Contact

To request a refund, open a ticket in the client area or email support@trivacloud.com with your invoice number.